Important Info!
(updated 16-April-2009)

New Location

Contact Info

I am still not able to access iX2 using the original URL
This could probably be due to the caching setting in your browser. Please clear your internet cache and try again.

To Clear Internet cache in Internet Explorer, follow the steps below:

1. Close all Internet Explorer Windows
2. Right Click on the Internet Explorer icon on the Desktop, or on the Start Menu (Vista)
3. Choose Properties
4. Click Delete... button in Browsing History Section of the General Tab
5. Check Temporary Internet Files and History check boxes
6. Click Delete
7. Click OK to Close
8. Start Internet Explorer

I have cleared the Internet cache, but the site is still not accessible
You may need to contact your network Administrator for assistance. The administrator may need to clear the DNS caching for you to access iX2.

What if the problem is still not solved?
Please send us an email to ixsupport@otn.com.om with the following details

• Your Name, Company Name, iX2 Username
• Your Contact Phone numbers and Email addresses
• The exact location from where you are trying to access iXNet
• Type of Internet Connectivity and Speed
• The Internet browser you use and version
• Operating System and Version
• Date and Time you have tried connecting the site

We will investigate the issue and get back to you.

OK, the site is accessible. But it gives a certificate warning
You can safely ignore the Certificate warning and choose Continue option to use iX2 Services. However, you can get rid of the certificate warning by installing OTN Root Certificate Authority on your browser. For help on installing OTN Root CA, see iX2 Support Section

Are my documents up-to-date on site accessed by the Original URL
Both temporary site and original site uses the same information base to render your documents. So, you just continue using the site as usual, and all updates are available for the services you avail in iXNet.